General Questions/Customer Service: 1-800-754-6919
Reporting Your Loss:
- Report losses promptly.
- The producer or the insured may report a loss.
- Losses may be reported 24 hours a day, 7 days a week by the following methods to
ICAT's Claim Administrator: ICAT Boulder Claims, LLC.
Website: www.boulderclaims.com
FAX Number: 1-866-325-2142
Email Address: faxfnol@boulderclaims.com
PHONE Number: 1-866-789-4228
- Please include the following information with the report of loss:
- Policy number.
- Named Insured under the policy.
- All phone numbers for the insured and/or their designated representatives.
- Date, Time and Location of the loss or damage.
- If multiple buildings are insured under one policy, specify which building is damaged and the specific address listed on the policy.
- Description of the loss & damage.
- All coverages and applicable policy limits for the loss location including: Building, Contents, Business Income, Signs and any Additional Property Coverage.
- Location where the damaged property can be inspected, if moved from the insured location.
- A contact name and phone number at the loss location.
Please contact ICAT Boulder Claims at 1-800-754-6919 should any problems or questions occur.
In the event of a loss:
After a claim has been received, a claims representative will call to speak with you about
the loss and arrange an inspection of the damaged property. This list is intended to help
you with the claims process.
- Look for potential safety risks. If the building is unstable, do not enter.
- Report downed power lines or gas leaks to authorities as soon as possible.
- Make emergency repairs to your building to mitigate your damages when safe.
- Protect personal property from further damage.
- Do not discard any item without first speaking with a claims representative.
- Keep an accurate record of any repair expenditures.
- Be prepared to provide copies of all documents (inventories, receipts, invoices, etc.) to the claims representative.
- ** Nothing contained herein shall void or modify any provisions or obligations within your policy of insurance.**












